Job ID: 194918
Location: ANDREWS AFB, MD, United States
Date Posted: Dec 20, 2019
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
POSITION TITLE: Operations Watch Team Lead
Leads team which provides systems and operations monitoring over a broad range of services delivered by a large team of field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where systems alarms or events are captured or referred to the team for investigation and resolution.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
May interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by second or third level resources.
(It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee).
LEADERSHIP AND MANAGEMENT:
Manages experienced specialist employees who exercise significant latitude and independence.
Establishes operational objectives and work plans, delegates tracking assignments. Reviews impacts and objectives to determine success of operations.
Establishes operating policies and procedures that affect work centers.
Interprets organization-wide policies, procedures, and operational activities.
FREEDOM TO ACT:
Assignments are objective oriented.
Work is reviewed in terms of meeting the organization's objectives and timelines.
Decisions have an extended impact on work processes and outcomes.
Erroneous decisions result in critical delays and modifications to projects or operations; cause substantial expenditure of additional time, workforce, and funds; and jeopardize future business activity.
Interacts frequently with internal and external management and senior-level customer representatives concerning projects, operational decisions, scheduling requirements, and/or contractual clarifications.
Leads briefings and technical meetings for internal and external representatives.
TYPICAL EDUCATION AND EXPERIENCE:
Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; PhD or JD and four (4) years or more experience
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability