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Junior Network Operations (NETOPS) Engineer

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Job ID: 193956
Location: COLORADO SPRINGS, CO, United States
Date Posted: Sep 26, 2019
Category: Information Technology
Subcategory: Network Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

SAIC is seeking a Network Operations (NETOPS) Service Desk Specialist focused on Tactical Communications in a Defense Support of Civil Authorities (DSCA) mission. 


Duties will include assisting the Network Lead in management of network infrastructure, implementing network security policies in line with Defense Information Systems Agency (DISA) guidelines, troubleshooting, configuring and repairing network solutions to meet customer needs. Additionally, the Network Specialist will assist in identifying network faults and provide solutions to problems, provide network technical support to internal and external network systems, troubleshoot lower level network problems, and validate daily the operation of network services. 


The NETOPS Service Desk Specialist will report directly to the Network Lead and carry out daily operational tasks outlined by the technical chain of command. Additionally, the person in this role is expected to be a fast learner, highly motivated, and adaptable person as most of the training related to the Service Desk will be on the job training (OJT). Strong interpersonal skills, documentation and reporting abilities are also a must.


Primary Responsibilities:

- Provide Service Desk support to remote users in the field to include management of trouble tickets and Return Merchandise Authorizations (RMAs),management of spare parts in both central and decentralized locations, and provide reporting

- Troubleshooting issues related to VPN tunnels, BGP, Voice over IP phones, and Video Teleconferencing on multiple enclave systems

- Configure, troubleshoot, and repair vehicular-based and transit-case communication systems

- Field service and training to US Military and Government Civilians within the United States borders (travel: 30 %)

- Extensive interaction with DISA Teleport and Gateway Services, including DISN services (voice, video, data and transmission)

- Training units on equipment configuration and operation

Qualifications

- Must possess a minimum of an Associates Degree in a technical field

- Must be able to obtain and maintain a DoD Secret security clearance

- Obtained Cisco certifications (CCNP-RS, CCNA-Security)

- 5 years’ experience with deployable communications

- Strong interpersonal & communication skills

- Excellent oral, written, and presentation skills

- Willingness to take ownership of highly challenging tasks and problems

- Ability to defend ideas/point of views to clients, team members, and government leaders

- Aptitude to thrive in a team atmosphere, while defining issues/hypotheses, performing complex analysis, and assisting with preparation and recommendations of solution alternatives

- A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view

- Ability to handle multiple tasks concurrently, meet deadlines and focus despite conflicting demands

- Exhibits mature organization and time management skills

- Excellent documentation, communication, interpersonal and including presentation skills

- Accomplishes tasks with minimal supervision

- Ability to learn and adapt very quickly

- Demonstrated analytical problem solver with strong computer skills

- Familiarity with both desktop and server environments

- Basic understanding of virtual infrastructure environments

Desired Qualifications

 - Obtained or working towards Cisco Certified certifications (CCNP-Collaboration, CCNP - Wireless)
- Understanding of deployable architecture implementations (e.g. topologies, working knowledge, and hands on experience)
- Experience servicing and repairing network hardware
- Experience with security requirements and operating guidelines of various network classifications from unclassified (NIPRNET) to classified (SIPRNET)
- Experience with VPN tunnels and troubleshooting issue relating to VPN tunnels
- Experience with dynamic routing protocols and troubleshooting issue relating to VPN tunnels
Experience with regard to implementation, operation, troubleshooting, management, support, and upgrade of network communications infrastructure; primarily Cisco based
- Familiarity with Cisco Unified Communications Call Managers (CUCM) is a desired skill set
- Experience troubleshooting real time protocol (RTP) traffic such as voice and video
- Proficient with various network devices, to include: Virtual Servers, Cisco routers, switches, and firewalls
- Strong background in Deployable Tactical Communications and Homeland Security Response
- Experience troubleshooting network issues primarily over satellite communications (SATC
OM) based data links

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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