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Red Switch Operator

Job ID: 194507
Location: WASHINGTON, DC, United States
Date Posted: Jun 30, 2020
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: On Call
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: No

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Job Description

Description

SAIC currently has an opening for a Red Switch Operator to support a Department of State (DoS) Bureau of Information Resource Management (IRM) program.


Job Description:

  • This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission.
  • IRM provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department.
  • Program is named "Vanguard 2.2.1" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.
  • This is a network specialist position within Vanguard 2.2.1, providing secure telecommunication support over the Multilevel Secure Voice network, formerly the Defense Red Switch Network (DRSN), to DoS personnel.
  • Requires experienced strong communications skills when dealing with VIPs and government officials and executives.
  • Support personnel will assist in establishing and maintaining secure voice calls and teleconferences, as well as fulfilling conference management functions.
Secure telecommunication support is provided on a 24x7 basis. Must be open to the following shifts:

    1. Mid shift (11:00 PM to 7:30 AM) 
    2. Swing Shift (3:00 PM to 11:30 PM)
    3. Day Shift (7:00 AM to 3:30 PM)

Responsibilities include:

  • Assist in building conferences on the secure voice system with multiple participants in CONUS, OCONUS, and other government agencies
  • Assist State Operations in establishing secure voice communications or the transmission of secure data to traveling DoS personnel
  • Establish, test, and monitor secure communications with aircraft
  • Provides instructions to secure phone users.
  • Monitors the status of critical circuits (ECC)
  • Maintains official permanent records/narrative of mission support activities and trouble tickets. 

Qualifications

Required:

Bachelors and 5+ years experience or HS and 9+ years of experience 


Skills

  • Telecommunication support experience
  • Experienced with placing and managing calls using STE, vIPer, and VoSIP
  • Experienced with establishing conference calls between users on disparate systems such as vIPer and STE
  • Able to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks
  • Excellent communication and interpersonal skills
Clearance Requirement: 
Candidate must currently posses a secret clearance and qualified for a TS/SCI clearance

Desired Education/Skills:

  • ITIL ® Foundation certification
  • Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred 
  • Top Secret clearance



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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