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JRE Mission Support Representative

Job ID: 193497
Location: SAN DIEGO, CA, United States
Date Posted: Oct 9, 2019
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

SAIC is seeking a Mission Support Representative to support our Joint Range Extension (JRE) Program in San Diego, CA.

JRE Mission Support is the first tier of support for the JRE system. They are responsible for interacting with customers, both over the phone and on site, in order to provide them with the expertise needed to successfully execute their mission. In addition to providing first tier customer support, the JRE Mission Support team is also needed to travel to customer locations, both CONUS and OCONUS, for Information Assurance updates, teaching classes, installations, troubleshooting systems and more.

The JRE program has been supporting the war fighter for over 18 years. Starting out as an Air Force program (JTEP), the JRE is now supporting all branches of the United States military. In addition to sales throughout the US, the JRE has also spread into many NATO Coalition forces such as, Royal Australian Air Force, Canadian Air Force, Republic of Korea Air Force and more.

Additional duties:

  • 24/7 Mission Support and JTEP Technical Service Desk phone support;

  • Return Merchandise Authority troubleshooting and resolution;

  • JRE operator/maintainer Training;

  • On-site customer support both CONUS and OCONUS (up to 40% travel);

  • JRE Demonstrations;

  • Information Assurance updates;

  • Imaging/reimaging JRE hard drives;

  • Troubleshooting ancillary equipment such as cables and radios;

  • Windows, Linux and Solaris system administration.


Qualifications

  • U.S. Citizen with an Active Secret Level Security Clearance
  • Minimum of 2 years of Link 16/JREAP/TDL, or equivalent, experience
  • Must be able to travel up to 35% of the time

Desired Qualifications

 
  • Bachelor’s degree in science, engineering or computer related discipline;
  • 3+ years in Multi-TDL experience;
  • Experience working within JICC as an ICO, JICO, or military datalink maintainer.


Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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