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IT Telecom Maintenance Team Lead (VG00436)

Job ID: 449029
Location: SPRINGFIELD, VA, United States
Date Posted: Jul 13, 2019
Category: Engineering and Sciences
Subcategory: Field Engineer
Shift: Day Job
Travel: None
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Teleworking: No

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Job Description

Description

SAIC has an opening for an IT Telecom Maintenance Team Lead located in Springfield, VA.

Position Description:

This is a Maintenance section position in support of the Department of State (DOS) Vanguard Program, servicing IRM/FO/ITI/LWS/DSB/MNT. The Maintenance Team Lead is responsible for the overall operation and performance of the maintenance section.  This includes providing a full range of corrective measure for defective Information and Communications Technology (ICT) equipment (i.e. Digital, Radio, Telephone, and Wi-Fi), lifecycle maintenance support services, and excess ICT equipment disposition.


Description of Duties: 
  • Supervise Maintenance Team members
  • Establish and develop all Maintenance Standard Operating Procedures (SOPs) in accordance with DOS policies and procedures
  • Provide weekly accomplishment report and monthly metrics
  • Submit purchase requests and year-end purchase wishlist for Maintenance section
  • Review all documents requiring Government Official’s approval for completeness and accuracy prior to submission
  • Provide resource management and shift resources as required.
  • Analysis ICT equipment failures and provide results to Government official
  • Route IT Service requests to correct program office as required
  • Manage organization’s IT REMEDY Service requests. Actively track requests that exceed two weeks with no progress for follow up actions or determinations
  • Serve as the primary interface point of contact with Government official on technical recommendation, approval, and remediation issues
  • Draft post specific Digital/Radio/Telephone equipment disposition instructions telegram using SMART, defining instructions in accordance with DOS policies and procedures, and submit to Government Official for approval
  • Process and maintain adequate inventory of spare equipment and/or parts utilizing post excessed ICT equipment when practical for equipment re-utilization
  • Provide 100% physical accountability of digital and telephone equipment owned by the Maintenance section and Foreign Post Telephone Branch. 
  • Oversee the maintenance team’s performance in remediation support for Digital Information Processing equipment, Foreign Post Telephone equipment, Land-Mobile Radio equipment, and Wi-Fi equipment and coordinate with requesting post for equipment return for repair or destruction
  • Oversee the maintenance team’s performance in ITC equipment warranty validation and perform warranty or out-of-warranty coordination with the vendors for repair
  • Oversee the maintenance team’s performance in quality assurance testing on both vendor warranty repaired equipment and out-of-warranty maintenance shop repaired equipment, prior to redeployment.
  • Oversee the maintenance team’s performance in shipments to be delivered to post.
  • Oversee the maintenance team’s performance in defective out-of-warranty ICT equipment through the Maintenance Shop for repair
  • Oversee the maintenance team’s performance in and maintain TEMPEST equipment repair activity report performed by the vendor, post, or maintenance technician.
  • Oversee the maintenance team’s performance in troubleshooting support to digital information processing equipment to resolve reported issues using manufacturer manuals and/or the support of vendor’s troubleshooting instructions via telephone or email
  • Oversee the maintenance team’s performance in ICT equipment decommissioning and disposal in accordance with DOS policies and procedures
  • Oversee the maintenance team’s performance in in-house storage media sanitization in accordance with DOS policies and procedures
  • Perform other maintenance related duties as assigned

Qualifications

Minimum Required Education/Experience:
  • IT degree with 9+ years of experience. Additional experience in lieu of a degree will be considered. 
  • 1 IT certification is required without a degree.

Minimum Required Experience/Skills/Attributes:  

  • Experience with ICT equipment maintenance, testing, and configuration
  • Experience developing and implementing standard operating procedures
  • Experience with high level problem solving to find solutions to difficult technical problems
  • Knowledge of networking and telecommunication equipment
  • Knowledge of help desk ticketing systems
  • Supervisory experience
  • Attention to details and strong organization skills
  • Strong Analytical and problem solving skills with cognitive situational awareness
  • PC proficiency to include Microsoft Word, Excel, Outlook, and Access
  • Ability to learn and implement DOS policies and procedures
  • Ability to track equipment repair progress and maintain up-to-date status
  • Ability to multi task in a high paced environment 

Clearance Requirement: SECRET (Active)


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Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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