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Technical Support V

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Job ID: 447402
Location: FORT LEWIS, WA, United States
Date Posted: May 20, 2019
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Travel: None
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No

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Job Description

Description

Job Description:

 

Resolve the required goal of 125 tickets monthly.

Milestones are a minimum of 32 tickets weekly (approximately 7 per day)

Utilize Knowledge Base articles, Tactics, Techniques and Procedures (TTP), Standard Operating Procedures to resolve end users issues.

Installing software verify that it has a certificate to operate/certificate of net-worthiness

Update all newly assigned tickets immediately from OPEN to ACKNOWLEDGED status

Know and apply 3-2-5 process (see training documentation)

Keep all tickets up to date. Changing status as needed.

Qualifications

Education and Experience:

AA Degree in related discipline and nine (9) years related experience; OR, High School and eleven (11) years related experience with relevant certification.

 

Clearance Requirement:

Must currently possess a Secret security clearance.

 

Certification Requirement:

CompTIA Security+ preferred prior to start date or must be able to obtain within 60 days from date of hire.




Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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