VMware Systems Administrator

Job Description

Description

SAIC is hiring a VMware Systems Administrator to support HHS On-Site in Washington, DC.

The VMware Systems Administrator will provide ongoing support to Executives and employees in the Secretary’s Operations Command Center (SOC) for our Executive Branch customer.

In this role you will be the VMware Systems Administrator that supports the critical communications technologies in our Federal Government customer’s Secretary level operations centers. The successful candidate will be responsible for leading troubleshooting, tracking, resolving, and documenting technical issues with the VMware systems in two operations centers. Incidents and service requests as requested via phone, email and internet chat will be documented and tracked within ServiceNow to fulfill these responsibilities.

RESPONSIBILITIES:

• Operation and maintenance of Windows server systems running Windows MS Server (2019, 2016) Windows SQL Server (2016+).
• Operation and maintenance of the enterprise VMware environment, including VDI, ESXi (6.x/7.x/8.x) and VCSA (6.x/7.x)).
• Operation of Windows Active Directory infrastructures, DNS, DHCP and user administration.
• Installations of new software and hardware to include Dell VXRail, HP Proliant Servers and SAN Storage devices and all associated software running within the environment.
• Patch and secure all servers, hardware and software as required, Perform routine STIGs and security scans.
• Provide Tier II end user support.
• Update and maintain Network documentations and configuration information.
• Actively monitor systems and resolve issues.
• Collaborate with Government Staff and teams to perform project tasks in support of large projects and routine support.
• Document incident and service catalog work in ServiceNow tickets, thoroughly and clearly documenting troubleshooting steps taken, fixes applied, workarounds implemented, and all customer communications.
• Perform regular Patch Management via Microsoft Configuration Manager (formerly SCCM) and BigFix.
• Conduct ad hoc user training on VMware and virtualized desktop and server systems.
• Perform incident response and client response coordination for hardware and other IT Operations related failures related to VMware systems hardware and software.
• Perform routine VMware system administration, including health checks and supporting incident resolution.
• Perform asset inventories by identifying and labeling VMware system equipment according to documented standards and update inventory control systems as required.
• Provide on-site support and ability to rapidly respond to user requests for VMware support, assistance, and resources.
• Ensure deliverables to internal customers are complete, consistent, high quality, on time and deliver valued outcomes.
• Evaluate and perform root-cause analysis on escalated issues.
• On occasion, may perform off-hours and/or weekend support for SOC activations, exercises, planned maintenance work or changes, or outage troubleshooting and remediation. 

Qualifications

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s and 5 or more years of relevant experience and working knowledge of video wall, VTC and related audio-visual systems. May accept an additional 4 years of experience in lieu of a degree.
• Windows Server 2016+, Windows 11, Windows SQL Server 2016+.
• VMware environment, including VDI, ESXi (6.x/7.x/8.x) and VCSA (6.x/7.x)).
• Must also be familiar with, or have experience with the following:
• VMware ESXi, VCSA, VMware Shell. Horizon View.
  • SAN Storage.
  • DNS, DHCP and Active Directory.
  • iSCSI, Ethernet. Fiber.
• Must be willing to work effectively within a team environment in a fast-paced support role.  Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem-solving skills.
• Must be a US Citizen with the ability to obtain a Public Trust clearance.

DESIRED SKILLS AND EXPERIENCE:

• VCP Certification.
• A+, Net+ certifications.
• ITIL certification.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.