Infrastructure Service Delivery Manager

Job Description

Description

Infrastructure Service Delivery Manager
Anaheim, CA (On-site 4 days/week) 

Are you an experienced infrastructure leader who thrives in fast-paced enterprise environments? We’re hiring a Service Delivery Manager to lead a large, cross-functional infrastructure team supporting critical IT operations. You’ll manage teams across server (Windows, Linux and VMWare) and storage administration, networking, cybersecurity, database management (Oracle & MS SQL), and cloud engineering (AWS and Azure). This is a high-impact role focused on service excellence, incident management, and continuous improvement.

What You'll Do:

• Manage day-to-day operations for enterprise infrastructure services
• Lead teams in storage/server, network, DBA, production control, and cloud support
• Oversee AWS and Azure engineering operations and integrations
• Ensure SLA/KPI compliance and drive service improvements
• Lead high-priority incident resolution and disaster recovery testing
• Maintain comprehensive runbooks and service delivery documentation
• Collaborate across departments and with external partners/vendors

Work Location:
On-site in Anaheim, CA – minimum 4 days/week required

Why Join Us?

You’ll be part of a mission-driven team with the resources of an enterprise and the agility to make meaningful improvements every day. If you're ready to lead in a critical role, apply now.

Qualifications

Requirements:

• Bachelors in Computer Science, IT, or related discipline and 9 years of experience, Masters and 7 years of experience. May accept an additional 4 years of experience in lieu of a degree 
• 5–10 years’ experience leading infrastructure or IT operations teams
• Strong background in cloud (AWS, Azure), database, and network services
• Hands-on experience managing enterprise DR exercises and critical incidents
• Excellent verbal and written communication skills
• ITIL framework experience a strong plus

Preferred Skills:

• ITIL certification (Foundation or higher)
• Experience in managing large-scale infrastructure projects
• Familiarity with cloud-based infrastructure solutions

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.