Network & Communications Manager

Job Description

Description

SAIC is looking for an experienced Network & Communications Manager to join our team supporting the US government agency in the National Capital Region.  The Network & Communications Manager has a pivotal role in being responsible for ensuring the seamless operation, security, and efficiency of the organization’s various network and telephony services, with a focus on Tier 2-3 system support and a diverse range of critical systems, the Network & Communications Manager is integral to maintaining a robust IT environment. The role collaborates closely with other infrastructure and application teams and manages escalating complex challenges to their higher-level specialists when needed. The Network & Communications Manager will manage Infrastructure supporting applications and systems within the customer’s multi-faceted network infrastructure, spanning multiple platforms residing on multiple technological enclaves.

The responsibility for these services includes incident and problem management, response and escalations, patch and upgrade management, on-call rotation, responsibility for a 24x7 NOC, and overall operational management of the network and telephony services and team. This also includes future-planning, coaching, and development of the team, and working with peer teams to investigate and resolve issues as needed and participating in DR exercises. The ability to interface and work with the customer professionally and exhibit leadership qualities is paramount.

KEY RESPONSIBILITIES:

• The candidate must have experience interfacing with customers to quickly and efficiently resolve issues.
• The candidate must have a working knowledge of Cisco devices including Catalyst switches and routers, ISR routers, Nexus Switches, Cisco ASA and FMC, Cisco ISE, and Cisco Prime.
• The candidate must have experience with incident management, and monitoring and managing incidents and outages in a critical, 24-7 operational environment.
• Provide leadership and oversight Network monitoring and IT service management tools.
• Knowledge of and experience with circuits, networks and networking devices (LAN/WAN).
• Oversee Azure network technologies including Virtual network, firewall, private links, App gateway, and Private endpoints.
• Provide management over F5 load balancers (LTM).
• Direct and support the Telephony Cisco VOIP devices (Unified Communications) including UC Manager, Unity, Contact Center Express, Comstice, and Finesse.
• Management of Infoblox DNS, DHCP and IPAM (DDI).
• Oversee the Gigamon Deep Observability Pipeline.

Qualifications

EDUCATION AND EXPERIENCE:

• Undergraduate degree with 9 years of experience in IT Infrastructure systems and Application.
• One or more current industry recognized certifications (Advanced Cisco, PMP, etc.).

REQUIRED SKILLS:

• Demonstrated ability to manage skilled, highly productive teams.
• Experience in coaching, mentoring, and developing talent.
• Managing by metrics, producing and presenting team progress against delivery requirements.
• Ability to organize, prioritize, and manage team workloads working towards overall goals and commitments.
• Strong communication skills, collaboration abilities, and excellent troubleshooting and problem-solving skills.
• Ability to work effectively independently as well as within a team environment.
• Fluency in both spoken and written English, including the ability to work with highly technical and specialized content. Must be able both prepare and deliver such content, verbally and in writing, but also comprehend such content from others, in both spoken and written form.
• The ability to work in a fast-paced environment while maintaining outstanding customer service skills.
• Must be flexible with work schedule during surge periods of support.
• Ability to document processes as needed.
• Proficiency in explaining complex policies and protocols in simple terms.
• Stays updated on IT trends and security standards.
• Demonstrates excellent analytical thinking and problem-solving skills to be able to assess potential risks and develop possible solutions.
• Must be able to obtain a Public Trust Clearance.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.