Unified Communications Engineer
Job ID: 2505029
Location: WASHINGTON, DC, United States
Date Posted: Apr 29, 2025
Category: Information Technology
Subcategory: Network Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Hybrid
Benefits: Click here
Job Description
Description
SAIC is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals.
Key Responsibilities:
- Design and implement scalable VoIP solutions, ensuring seamless voice and video communication.
- Manage and maintain Cisco Unified Communications systems (CUCM, Unity Connection, Contact Center, etc.).
- Perform troubleshooting, routine maintenance, and QoS optimization for communication systems.
- Collaborate with cross-functional teams to integrate VoIP systems with data networks.
- Develop automation scripts to enhance efficiency and reduce manual tasks.
- Conduct regular system health checks and monitor network performance.
- Maintain Unified Communication architecture diagrams and detailed system documentation.
- Provide technical support, manage special projects, and streamline processes to improve system efficiency.
Qualifications
Required Experience:
- 8 years of experience in Unified Communications, VoIP, and telecommunication systems.
- Proficiency in tools like PowerShell, ServiceNow, and SharePoint.
- Strong understanding of Cisco Unified Communication technologies including Cisco Call Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), Cisco UCS, and Cisco Comstice.
- Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus.
- Understanding of networking protocols (SIP, WAN, TCP/IP, MPLS, etc.).
- Strong leadership, research, and project management skills with a proven ability to deliver complex solutions.
Education:
- Bachelor’s degree in computer science, Information Technology, or a related field. Equivalent experience may be considered.
Certifications (Preferred):
- Cisco Certifications (CCNA, CCNP, CUCM, etc.) and CompTIA Security+ certification.
- Any relevant Unified Communications certifications.
- Microsoft Azure certifications.
Additional Information:
- This position requires on-call support for telephony systems and infrastructure.
- The candidate must be able to work independently and as part of a team to meet organizational objectives.
- Requires 3 days at customer site in Washington, DC.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
