Tier II Desktop Support

Job Description

Description

SAIC is hiring for a Tier II Desktop Support Specialist to support their federal client in Germantown, MD. 

Responsibilities/ Skills:

• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
• Document, maintain, upgrade and replace hardware and software systems.
• Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
• Provides end user training where required.
• Ability to shift between projects/tasks to keep up with workload.
• Strong communication/people skills.
• Highly self-motivated and directed, with attention to detail.
• Strong understanding of Windows operating systems and applications in a domain environment, including Windows 11 and Microsoft Office suites.
• Experience with desktop encryption methods.
• Working knowledge of virtualization technologies.
• Experience with desktop image management.
• Experience with anti-virus technologies and troubleshooting.
• Familiarity with IOS, and Android mobile operating systems.
• Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations.
• Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment.
• Peripherals setup & support such as printers, scanners, etc.
• Other duties as assigned.

Qualifications

Education and Experience:

• Bachelors and two (2) years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.
• Must be a US Citizen and must be able to obtain and DOE level Q clearance.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.