ITSM Knowledge and Collaboration Engineer

Job Description

Description

SAIC is seeking an ITSM Knowledge and Collaboration Engineer to support our State and Local team. 

This role’s job duties will include meeting with both our customer’s leadership and our own program’s leadership to derive roadmaps, business requirements, and areas of focus for the coming year(s) around our efforts to enhance and expand the ITSM (ServiceNow) platform. Will own Knowledge Management process and develop engagement campaigns for IT support teams (creation) and End Users (consumption).

This is a Remote position within the US.

ADDITIONAL DUTIES INCLUDE BUT NOT LIMITED TO:

• Utilizing ITSM (ServiceNow) platform and IT Service Area engagement to promote knowledge management and collaboration within the enterprise.
• Designing and supporting implementation of service catalog workflows and enriching the overall ITSM platform through enhancement activities.
• Draws out, captures and categorizes business information by direct communications with IT Service Area leadership, Customer IT leadership, and end users.
• Will develop knowledge platform strategies and enhance user interfaces for knowledge assets.
• Derive roadmaps, business requirements, and areas of focus to enhance and expand the ITSM platform. 

THE IDEAL CANDIDATE WILL HAVE SKILLS RELATED TO:

• Knowledge Management Experience.
• Service Catalog Experience.
• Project Coordination.
• Requirements Gathering.
• Problem solving.
• Critical thinking.
• IT Service Management.
• Judgement and decision making.

Qualifications

REQUIRED:

Bachelors and two (2) years or more experience related to Knowledge Management and IT Service Management; additional experience in lieu of a degree may be considered.

PREFERRED:

Bachelors and five (5) years or more experience related to Knowledge Management and IT Service Management.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.