Change Manager

Job Description

Description

The Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) aims to provide USSOCOM and its extended network with critical Operations and Maintenance (O&M) services. This includes maintaining Network Operations (NetOps), system and network infrastructure, end-user support, and comprehensive management of configurations and changes. Our work ensures continuous support for USSOCOM, the CIO/J6 organization, and global end-users, operational 24/7/365.

We are looking for a skilled Change Configuration Manager to join our dynamic IT team. In this role, you will:

• Manage product design changes and their impacts on the overall system.
• Document and track all aspects of system integration and life-cycle modifications.
• Review document change requests, notices, and associated drawings for accuracy.
• Keep comprehensive records and know where to find historical configuration verification audit records.

Change Managers must possess a deep understanding and broad application of technical principles, theories, and concepts within the field. This includes:

• Independently gaining buy-in from requirement owners and be able to present solutions with minimal supervision.
• Demonstrating sound judgment in selecting change management methods and techniques.
• Tracking the deployment and configuration of Windows operating systems, applications, and software updates.

Requirements:

• Work under general direction, independently gathering requirements and proposed solutions.
• Ensure project completion contributes to the organization's objectives without causing delays or resource wastage.
• Maintain accurate documentation of work center-specific tactics, techniques, procedures, configuration settings, and troubleshooting processes.

Qualifications

• Active DoD Top Secret Clearance is required with the ability to obtain a TS/SCI if hired.
• Information Technology Infrastructure Library (ITIL) Foundations Certification version 4.0 and (RCV) Certification.
  
• Prior experience with BMC Remedy IT Service Request Management System (ITSRM) version 9.x and/or Helix 20.x.
  
• Prior experience with BMC Remedy ITRSM Change Management Console.
• Must have DoDD 8570.01-M IAT II.
• BS and 5 or more years of experience, master's and 3 years of experience; PhD and 0 years related experience.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.