ServiceNow Engineer

Job Description

Description

This senior-level system engineering position provides IT support in configuring and maintain both Windows and Linux baselines and managing and maintaining Windows 10 and 11 endpoints. The well qualified candidate will be experienced in providing system administrative support for Windows/Linux endpoints in an air-gapped environment without direct internet access. The candidate will also be responsible for managing and utilizing an on-prem ServiceNow instance. The qualified candidate will work closely with and coordinate the Tier 3 activities of several IT professionals in managing, maintaining, and patching endpoints.

The position will have a hybrid telework arrangement with on-site presence one day a week, at a secure government facility in Springfield, VA. Work schedule will be Monday through Friday during normal business hours. Work location and schedule are subject to change based on government requirements.

Responsibilities include:

• System Administrator Responsibilities for Windows/Linux systems include:
  • Installing operating system software, patches, and upgrades.  Automated and manual utilization of local repository.
  • Analyzing, troubleshooting, and resolving system hardware, software, and networking issues.
  • Configuring, optimizing, fine-tuning, and monitoring operating system software and servers.
  • Managing system backups and recovery.
  • Conducting virtual server builds utilizing VMware
• ServiceNow Responsibilities include:
  • Solution Architecture: Design and architect complex ServiceNow solutions, including custom applications, workflows, and integrations, to meet specific business requirements.
  • Maintenance & Support: Provide ongoing support for deployed ServiceNow applications, troubleshoot issues, and manage system updates and upgrades.
  • Integration Expertise: Integrate ServiceNow with other enterprise systems using APIs and other integration methods.
  • Business Analysis: Collaborate with stakeholders to understand business needs, translate them into technical requirements, and design effective ServiceNow solutions.

Qualifications

Required Education & Experience:

• Bachelor’s degree in computer science or related field and 9 years of related experience: Master degree and 7 years of related experience; additional experience may be required in lieu of degree.
• 5 years experience as a ServiceNow administrator capable of drafting complex workflows, queries and reports, as well as tailored dashboards. 
• Hands-on experience in creating business rules, import sets, working in a scoped application and writing scripts.
• Significant system admin experience with Windows 10/11 and Linux operating systems.  Significant hands-on experience in configuring, implementing and troubleshooting Windows 10 and 11 workstations.
• Experienced in writing PowerShell scripts.
• Experience in deploying, configuring, and maintaining Windows client.
• Excellent verbal and written communication skills.
• Capable of working well within a collaborative environment as an integral member of a project team.

Required Clearance:

• US Citizenship.
• Active Secret clearance with the ability to obtain Top Secret clearance.

Desired Education/Skills:

• Microsoft 365 Certified Endpoint Administrator Associate.
• Prior work experience supporting U.S. government agencies.

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.