Join our Talent Network >

Client Systems Technician

Job ID: 2501510
Location: SCOTT AFB, IL, United States
Date Posted: Feb 6, 2025
Category: Information Technology
Subcategory: IT Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No Remote
Benefits: Click here

Share: mail

Job Description

Description

SAIC is seeking a Client Systems Technician to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will work on high-visibility or mission critical aspects of the program and performs all functional duties independently; oversees the efforts of less senior staff and/or is responsible for the efforts of all staff assigned to a specific job.

 Additional responsibilities may include:

  • Provides Tier 2 deskside end-user support with strong interaction skills
  • Troubleshoot hardware and software issues, image Windows 11 OS, deploy equipment, and perform asset management
  • Need to be able to work independently and as part of a team
  • May need to lead or assist in small projects and team efforts
  • Diagnose, deploy, recover, and troubleshoot mobile IT equipment
  • Perform IMAC (Install, Move, Add, Change) procedures and lifecycle refresh activities
  • Utilize Service Now for updating the IT service management system of record, documenting problem resolution, tracking progress, and ensuring SLA compliance. Update the status of service requests within the IT service management system
  • Experience supporting Active Directory, MS Office Suite, VPN, SCCM, VTC, MS Teams
  • Escalates complex problems to upper-level engineers
  • Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration
  • Escalation point for Junior and Mid-level desk side engineers
  • Ability to act independently in a high visibility customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues
  • Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers 

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.  

Qualifications

Required Education and Experience:

  • BA/BS
  • Ten (10) or more years of experience
  • DoD Secret clearance
  • Service Now Associate Support Specialist Certification
  • Must have at least one of these IAT Level II certifications: Security+, CCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
  • Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility for Operating System (e.g., Microsoft, Linux, Solaris, etc.)
  • HDI Technical Support Professional required within three (3) months of job acceptance

 Desired Qualifications:

  • MA/MS
  • Service Now Practitioner Support Specialists Certification 
  • ITIL Foundations (v4) certification 

(It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee.)


Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Share: mail

Similar Jobs

Test and Integration Lab Service Transition Analyst

SCOTT AFB, IL, United States
Information Technology

Service Design Coordinator

SCOTT AFB, IL, United States
Information Technology

Information Assurance Engineer

SCOTT AFB, IL, United States
Information Technology

Client Systems Technician

SCOTT AFB, IL, United States
Information Technology

Executive Communications Team Member

SCOTT AFB, IL, United States
Information Technology

Cloud Engineer SME

SCOTT AFB, IL, United States
Information Technology

Cloud Information Assurance Engineer

SCOTT AFB, IL, United States
Information Technology

Senior Cloud Systems Engineer

SCOTT AFB, IL, United States
Information Technology

Service Transition Engineer

SCOTT AFB, IL, United States
Information Technology

Cloud Architect SME

SCOTT AFB, IL, United States
Information Technology

Cloud Systems Engineer SME

SCOTT AFB, IL, United States
Information Technology

Computer Network Engineer

SCOTT AFB, IL, United States
Information Technology

Systems Engineer

SCOTT AFB, IL, United States
Information Technology

Service Level Manager

SCOTT AFB, IL, United States
Information Technology

Cloud Engineer

SCOTT AFB, IL, United States
Information Technology

Cloud Engineer

SCOTT AFB, IL, United States
Information Technology

Continual Service Improvement

SCOTT AFB, IL, United States
Information Technology

Are you an SAIC Employee?

Please apply through the internal career site here >