Job ID: 2501185
Location: HUNTSVILLE, AL, United States
Date Posted: Feb 11, 2025
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Hybrid Remote
Benefits: Click here
Description
The Help Desk Specialist will provide Tier I technical support to remote customers in CONUS and OCONUS locations. Utilizing training provided by the MEDUSA and OEM Training teams, along with documents and a Digital Playbook to capture common failures and solutions, the candidate will be responsible for maintaining trouble tickets and work orders, providing effective support and escalating issues as necessary.
Job Duties/Responsibilities:
Qualifications
Active DoD Secret Clearance is required for this position.
Education and Experience:
Qualifications:
Additional Requirements:
Join our team and be a key player in providing vital technical support to our remote customers, ensuring smooth and efficient operations across various locations.
SAIC accepts applications on an ongoing basis and there is no deadline.
Overview
SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.