Asset Management Technician

Job Description

Description

SAIC is seeking an onsite Asset Management Technician

 Asset Management Services are the activities associated with process of the ongoing management and tracking of the lifecycle of IT Service components (e.g., equipment, software and software licenses, maintenance agreements, circuits) and their attributes (e.g., location, costs, depreciation, contracts, Vendor, serial numbers). Asset management includes all networks and systems maintained by NNSA. 

The following activities identify the required Asset Management Services responsibilities that the Vendor will perform across all in-scope environments.

• Support the management life cycle of for all in-scope assets, including maintaining the accuracy of data, (e.g., identification, requisition, ordering, receipt, inventory, installation, maintenance to disposal) within the Asset Management system. Include considerations for cloud, and data center Infrastructure assets).
• Track warranty and licenses for in-scope software and hardware following the asset management process and the end-user device depot service.
• Support the management of inventory throughout the Asset life cycle for all in-scope assets (e.g., servers, software, endpoint devices) to ensure compliance with NNSA requirements.
• Support updates to in-scope Configuration Management Database (CMDB) records related to all Change activities (e.g., Install/Move/Add/Change activities, Break/Fix activities, and Change Management).
• Provide mission asset management, peripheral installation, maintenance, and configuration for desktops, laptops, thin clients, and other network and infrastructure devices as required.
• Support Asset sampling audits (as agreed to by both Parties), in accordance with Asset Management service levels, to validate that data in the Asset systems is accurate and current. 

Primary Duties:

• Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls
• Disconnecting/moving/reconnecting IT equipment (laptops, desktops, docking stations, monitors, printers, scanners, etc.)
• Removal and wiping of HDDs and SSDs
• Updating asset assignment and/or location in ITSM
• Installing hardware and related drivers (printers, scanners, dual monitor stands)
• Troubleshooting hardware, including but not limited to laptops, desktops, printers, scanners, other peripherals

Qualifications

Education and Experience Requirements:

• Bachelors degree and 5 yrs of related experience or equivalent experience in lieu of degree
• Must be a US Citizen. 
• DOD Top Secret or DOE Q level clearance desired.  Must be able to obtain a clearance.
• Experience installing, replacing, troubleshooting hardware preferred
• Experience with MS Windows preferred Experience with ServiceNow 
• Must be able to meet physical requirements of the position which involves a significant amount of standing, walking, bending, disconnecting and reconnecting cables and peripherals, physically picking up hardware. May involve reaching under desks, behind desks in potentially dirty/dusty locations.

Desired qualifications: 

• A+ Preferred
• Familiarity with Active Directory

Job location:

Primarily the Department of Energy's Forrestal building, but some travel may be required between Washington, DC locations and the Germantown, MD location.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.