Continual Service Improvement

Job Description

Description

SAIC is seeking IT Subject Matter Specialist for the Enterprise Continual Service Improvement (CSI) to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will be responsible for working at the direction of the Process Improvement/Innovation Manager and with the Project Managers and Technical Leads to drive Task Order and enterprise-wide improvement to processes that will drive collaboration, integration and transparency to achieve operational efficiencies. 

Responsibilities

• Provides transformation and strategic planning services in support of goals and objectives focused on improving USTC’s foundation, delivering secure, modernized solutions to end users and customers, and maturing IT service management
• Analyzes business and enterprise information environment processes to identify and recommend solutions or innovations based on technology advancements and industry best practices for continuous service and business process improvement
• Supports documenting and presenting proposed innovations to program Management and USTC for consideration including estimated costs and potential risks
• Supports efforts to design and develop modern service offerings as well as to manage subsequently replaced infrastructure and/or applications
• Supports the development and implementation of IT service management plans, policies, guidelines, and processes
• Provides inputs to SOPs to reflect process modifications.
• This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events

Qualifications

Required Qualifications 

• BA/BS degree
• 10+ years of experience
• DoD Secret clearance or higher 
• Must be a US Citizen
• Must have an ITIL V4 Foundations certification 
• Speaks and writes fluent, grammatically correct English 
• Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment 
• Strong oral and written communication skills across all levels 
• Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility
• Familiarity with network management, security, monitoring tools, and/or cloud technologies

Desired Qualifications 

• MA/MS degree
• DoD TS/SCI clearance
• DoD 8570 IAT Level II certification

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.