Technical Svcs Analyst
Job ID: 2415217
Location: CHANTILLY, VA, United States
Date Posted: Dec 2, 2024
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Remote Work: No Remote
Benefits: Click here
Job Description
Description
SAIC is seeking a Help Desk Technician to join our team of diverse individuals in Chantilly, VA. This position requires an active Top Secret Clearance with ability to obtain a Polygraph. As part of a team maintaining a long-standing information management system (IMS), you will work to resolve technical problems and answer queries by telephone or self-service ticket. Additional responsibilities include:
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
- Route calls and/or tickets to subject matter experts, when necessary
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Maintains and improves training materials for the system and host live training sessions both in-person and virtual
The position includes daily interactions with the engineering staff to support quality assurance activities and provide feedback for priorities affecting the user base.
Clearance required to start: Top Secret/SCI. Clearance required to obtain to remain on the program: Top Secret/SCI with Polygraph.
Qualifications
Bachelors and two (2) years or more experience; Masters and 0 years related experience
Required Skills:
- Associates Degree in IT related field
- 1+ Year(s) of experience working directly with Information Technology
- Ability to collect actionable information from a non-technical community
- Excellent communication skills, both written and verbal
- IA-relevant certification (CompTIA A+, CompTIA Network+, CompTIA Security+, etc.)
- Clearance required to start: Top Secret/SCI. Clearance required to obtain to remain on the program: Top Secret/SCI with Polygraph
Desired Skills:
- Demonstrated web application development experience on UNIX- and/or LINUX-based platforms
- Experience working with web technologies, such as HTML, CSS, JavaScript, PHP, JSP, etc.
- Previous Help Desk experience
- Experience with Amazon Web Services
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
