Firewall Operations Engineer

Job Description

Description

This is an opening for a Firewall Operations Engineer to support a Department of State (DoS) Bureau of Diplomatic Technology (DT).  This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department.

This role is 100% onsite in Beltsville, MD and is Sunday-Thursday, days (7am-3:30pm).

This role provides Tier II support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, switches, and mail transport agents.

Responsibilities include:

• Monitor Service Now application for incident and service requests.
• Implements firewall and network routing rules and policies, performs troubleshoots of firewall, router, and switches and other Proxy platforms for availability and performance issues.  Analyzes network tools.
• Escalates issues as required to Tier 3 staff and monitors issues throughout a problem’s life cycle.
• Performs recurring maintenance activities such as device reboots and patching of devices.
• Records and reports on PMD operations such as utilization, cpu, and other maintenance telemetery.
• Collaborate across Bureaus and Agencies to implement  network changes as they relate to PMD devices.
• Support Diplomatic Security Computer Incident Response Team by implementing IP address blocks requests.
• Routinely updates architecture diagrams using Visio.
• Draft, coordinate and publish outage notifications as required.
• Update shift logs and provide reports to leadership daily.
• Creates, updates, or maintains standard operating procedures, work instructions, and other working documents.
• Attend weekly teleconferences, onsite meetings, and participate in working groups as required.

Qualifications

Required Education & Experience:

• BA degree and 3-7 years of experience; may accept additional experience in lieu of degree.
• In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies.
• IT Customer Support experience (Tier I and/or Tier II).
• First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, Cisco Email Security Appliances (ESA), A10 proxy devices).
• CLI experience preferred.
• Experienced in utilizing network monitoring tools such as Nagios and NeuralStar.
• Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective.
• Intermediate knowledge in configuring Cisco switches.
• Experienced with TCP/IP network implementation and troubleshooting.

Clearance Requirement

• US Citizenship.
• Ability to obtain a Top Secret clearance.
• Must obtain interim Secret prior to starting work.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.