Azure VDI Administrator
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Job ID: 2414584
Location: VIENNA, VA, United States
Date Posted: Dec 12, 2024
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No Remote
Benefits: Click here
Job Description
Description
We are in search of a skilled Azure VDI Administrator to join our IT team on-site in Vienna, VA. The candidate will be essential in managing and maintaining our virtual desktop infrastructure on Azure. The role requires building machine templates, provisioning servers, deploying updates, and addressing user support tickets while ensuring high-quality customer service in a secure, classified environment
- Template Management: Design, build, and maintain standardized virtual machine templates for quick deployment and consistency across the environment.
- Server Provisioning: Provision and manage Azure virtual servers, ensuring they meet the required specifications for various user groups and applications.
- Deployment and Updates: Schedule and deploy updates to virtual desktops, applications, and infrastructure components while minimizing downtime and disruption to users.
- User Support: Respond to and resolve user tickets in a timely manner, providing technical support for the VDI environment, including connectivity, performance, and usability issues.
- Customer Service: Deliver excellent customer service by communicating effectively with end-users, understanding their needs, and ensuring a positive user experience.
- Security Compliance: Ensure that all VDI deployments comply with the strict security protocols required in a classified environment.
- Documentation: Develop and maintain thorough documentation on systems configurations, processes, and procedures, including change management records.
- Collaboration: Work closely with other IT team members to ensure seamless service and quick resolution of complex issues.
- Monitoring: Actively monitor the health and performance of the VDI environment, proactively addressing potential issues before they impact users.
- Continuous Improvement: Evaluate and recommend improvements to the VDI infrastructure to enhance performance, reliability, and functionality.
Qualifications
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
- Minimum of 4 years of experience in a VDI administration role, preferably in an Azure environment.
- Deep understanding of Azure services related to VDI, such as Azure Virtual Desktop, Application Gateway, and Azure Active Directory.
- Strong experience in the management and provisioning of virtual servers.
- Proven ability to provide excellent customer support and service.
- Strong troubleshooting and analytical skills.
- Knowledge of IT security best practices, particularly in classified environments.
- Must be able to obtain a security clearance.
Preferred Qualifications:
- Azure certifications, such as Azure Administrator Associate or Azure Solutions Architect Expert.
- Prior experience working in a classified or highly secure IT environment.
- Familiarity with ITIL framework and change management processes.
- Experience with PowerShell scripting or automation tools.
Additional Requirements:
- Must be a US citizen, willing and able to work on-site in Vienna, VA.
- Excellent interpersonal and communication skills, both written and verbal.
- Commitment to following stringent security protocols.
- Well-organized, with a high level of attention to detail and the ability to prioritize tasks.
Note: This position is for on-site work in Vienna, VA; there are no remote work options available. The role requires a commitment to security and confidentiality due to the classified nature of the environment. All candidates must pass a comprehensive background check to ensure eligibility for security clearance.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
