VIP Executive Technician

Job Description

Description

SAIC is currently seeking a motivated, career and customer service-oriented Executive/VIP Technical Support Technician in Washington, DC to support a project with the Federal Energy Regulatory Commission (FERC). The Executive/VIP Support Technician will provide support for Executive/VIP personnel and the day-to-day operations of the Executive/VIP support team. The ideal candidate will provide advanced technical support to maintain, analyze, troubleshoot, and restore computer information systems and Executive conference rooms to an operational status, to include laptops and peripherals, networking devices and mobile devices.

• Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone and iPad) and deployable network communication systems, and other equipment, supporting executive communications capabilities.
• Under very minimal to no supervision, provide support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.
• Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage workflow in timely and professional manner.
• Responsible for documenting, upgrading and replacing hardware and software systems.
• Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
• Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.
• Deploy mobile devices to Executive/VIP staff including setup of MaaS360, mobile office and business applications as well as device configuration.

Qualifications

EDUCATION AND EXPERIENCE: Bachelor’s Degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience.

• Extensive experience with troubleshooting Windows 10, Active Directory, Microsoft Office suite, Mobile Device Management (MaaS360 / Azure), and laptop computer hardware.
• Dell Certification (self-guided certification provided through FERC Dell TechDirect).
• HDI-DAST certification (within 3 months after hire).
• Flexibility to work for after hour support rotation.
• Self-motivated, creative, capable of working as team or as individual SME for executive level communications support, organized and able to manage individual schedules.
• Thorough knowledge of peripherals (printers, monitors), hardware/software, specifically in an enterprise environment.
• Desired certifications: MSCE, CCNA, CompTIA A+, Network+, ITILv3/v4.
• Remedy Ticketing System, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking and encryption devices.
• Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items.

CLEARANCE:

• U.S. citizenship with the ability to obtain a Public Trust clearance.

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.