Technical Services Analyst
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Job ID: 2412718
Location: SAN DIEGO, CA, United States
Date Posted: Oct 15, 2024
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No Remote
Benefits: Click here
Job Description
Description
SAIC is seeking a Technical Services Analyst to provide essential support to internal and external stakeholders including field engineers, technicians, and product support personnel. The Analyst is adept at troubleshooting and repairing Tactical Datalink(TDL) computer systems, TDL software, and networked and/or wireless systems. This role is critical in situations where first-line product support has been unable to resolve issues with malfunctioning equipment or software. This role will be ONSITE in San Diego, CA.
*Must be able to travel up to 10%.*
RESPONSIBILITIES:
- Respond to technical problems where first-line product support is unsuccessful.
- Report design, reliability, and maintenance issues to design and software engineering teams.
- May assist with customer installation and training.
- Offer high-level technical support directly to TDL customers with a technical background, particularly in systems-level software.
- Collaborate with product support teams and first-level resources to resolve complex customer issues.
- May require working in varied environments depending on the customer's location.
Qualifications
REQUIREMENTS:
- Bachelor's degree and Two (2) years or more experience; 4 Years of experience in lieu of degree will be reviewed.
- Must have Active Secret Clearance.
- Must be a U.S. Citizen.
- Proficient understanding of Tactical DataLink(TDL) computer systems, software, and network troubleshooting.
- Demonstrated experience in a technical support role, dealing with complex systems.
- Ability to communicate effectively with both technical and non-technical users.
- MIL-STD 3011 and LINK 16 experience.
DESIRED SKILLS:
- Certifications relevant to technical support (e.g., CompTIA A+, Network+, CCNA).
- Experience with wireless system troubleshooting.
- Sound RF Link 16, Mil-STD 3011, and knowledge.
- Ability to life or move heavy equipment from time to time.
- Strong analytical and problem-solving skills.
- Clear communication and interpersonal skills.
- Ability to work independently with minimal guidance.
- Experience in applying technical standards, principles, theories, concepts, and techniques.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
