IT Services Integration SETA

JOB DESCRIPTION:

SAIC is seeking an experienced Information Technology (IT) based Systems Engineer and Technical Assistant (SETA) for a position supporting a US Government customer in the Chantilly, VA  area. The successful applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management (ITSM) topics, to include service delivery oversight, Event Management, Incident Management, Problem Management, and Continuous Service Improvement (CSI).  As a SETA, the successful candidate may be called upon to assist with Systems Engineering topics (e.g., requirements, configuration management, readiness, verification and validation, etc.) in order to deliver continuity across multiple IT service deliveries.  As a SETA advisor, candidates will be required to demonstrate value-added judgment, and advise the government on various program activities. The successful candidate will produce recommendations and deliverables in a thorough, practicable, and consistent manner congruent with the organization's objectives associated with IT infrastructure provisioning. US Citizenship required.  Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Poly is required to start and must be maintained.  

RESPONSIBILITIES:

The successful candidate must be able to:

• Operate proactively with ability to lead and execute project engagements without direct leadership oversight and/or participation
• Serve as primary customer interface and advocate, affording cross-functional technical and relationship management to ensure mission success while maximizing service adoption
• Proactively perform as an organized and dedicated change agent, core to ensuring quality assurance while assisting the culture shift toward standardized IT service deliveries
• Ensure the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints
• Perform functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software or engineering specifications
• Educate consumers on current and upcoming IT service deliveries, changes, and potential impacts to existing capabilities
• Understand relationship between the customer’s delivery schedules and IT service roadmaps
• Perform as key Technical Advisor for articulating service requirement gaps to support customer mission architecture
• Provide specific, detailed information for selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements