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Computer User Support Specialist

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Job ID: 2404906
Location: SAN JUAN, PR, United States
Date Posted: Apr 12, 2024
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description


SAIC is currently hiring for a Computer User Support Specialist to help support the RITS program in Puerto Rico. This position requires you to speak Spanish. 

Job Duties:

Install and test output devices, PC’s, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

Troubleshoots output devices, PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Responsible for ensuring printer firmware and CAC software are in compliance, and work instructions are current.

Provides support to end-users for PC, server, mainframe applications, and hardware.

May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.


Required Education and Experience:

  • AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined  education.

Required Certification:

  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
  • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Required Security Clearance

  • Interim Secret Clearance required prior to start.

Required Skills:

  • Experience installing and configuring firmware, and CAC authentication software on printer devices.  
  • Experience supporting Windows 10, and MS Office 2013.
  • Experience using Service Now or a similar ticketing system.
  • Strong analytical and follow through skills.
  • Strong verbal and written communications skills.
  • Demonstrated experience writing process documentation.
  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
  • Ability to work well independently on defined tasks. 

Spanish Speaking is a requirement

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit For ongoing news, please visit our newsroom.

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