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Tier II Desktop Support

Job ID: 2402118
Location: GERMANTOWN, MD, United States
Date Posted: Feb 22, 2024
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description


Responsibilities/ Skills:

• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.

• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.

• Document, maintain, upgrade and replace hardware and software systems.

• Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.

• Provides end user training where required.

• Ability to shift between projects/tasks to keep up with workload.

• Strong communication/people skills

• Highly self motivated and directed, with attention to detail.

• Strong understanding of Windows operating systems and applications in a domain environment, including Windows 10 and Microsoft Office suites

• Experience with desktop encryption methods

• Working knowledge of virtualization technologies

• Experience with desktop image management

• Experience with anti-virus technologies and troubleshooting

• Familiarity with IOS, and Android mobile operating systems

• Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations

• Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment

• Peripherals setup & support such as printers, scanners, etc.

• Other duties as assigned



  • Bachelors and two (2) years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.
  • Must be a US Citizen and must be able to obtain and DOE level Q clearance.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit For ongoing news, please visit our newsroom.

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