IT Asset Management Analyst

Job Description

Description

The National Security Customer Group of SAIC is seeking a Configuration Management Specialist to support an IT Service Management effort for USTRANSCOM (USTC) located at Scott Air Force Base (AFB) in Illinois, just 20 miles outside of St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will be responsible for the IT Asset Management (ITAM) process to asset accountability, as part of the enterprise-wide ITAM Program in accordance with DOD, USTC, Air Force policies and procedures.

Responsibilities

·       Ensures equipment and software installed on USTC networks are licensed and obtains written permission from USTC Technical Point of Contact (TPOC) for any that do not have an available license.

·       Tracks and manages licenses for systems, devices, applications, and software on network and compute infrastructure and production environments.

·       Monitors and maintains the equipment license requirements/renewal data depository document that records and tracks all information pertinent to the lifecycle maintenance of the product (vendor name, software name and version, number of authorized users and/or devices covered, licensing fees, commencement, and expiration date, etc.).

·       Provides early notification and coordination with the Section Manager and USTC TPOC and appropriate resource advisor of upcoming expirations of maintenance, warranty, or license agreements within 30, 60, 90, 120, 150, and 180 days.

·       Delivers licenses for installation on devices and systems prior to license expiration.

·       Tracks all endpoint devices and assets for inventory management including what is in use, where it is deployed or located, how it is configured, responsible individual, serial number (or other identifying information), bar tag, and inventory status.

·       Assists service delivery team with completing Service Request tickets and deploying assets to end-users.

·       Maintains up-to-date equipment inventory lists and system data. 

·       Maintains all non-user-based IT equipment inventory, including network printers and VTC components in conference rooms.

·       Performs lifecycle management duties as assigned including reporting and maintaining version currency, vendor/manufacturer maintenance, property receipt, inventory control, equipment staging and distribution, warranty repair coordination, erasure and cleansing, and transfer or destruction of hardware assets.

·       Warehouse Support as required

·       Produce Weekly Activity Report

·       This position is for Monday through Friday, normal business hours. 

Qualifications

BA/BS and 2 years or more of experience or 6 years or more of experience in lieu of degree

·       DoD Secret clearance

·       ITIL Foundations (v4 or higher) certification

·       Experience with query based reporting tool

·       Speaks and writes fluent, grammatically correct English

·       Must be organized and detailed oriented

·       Strong analytical and problem solving skills

·       Experience with MS Office to include Word, PowerPoint, Visio, Project and Excel

·       Ability to manage multiple, high, & competing priorities in a fast-paced, environment

·       Strong oral and written communication skills across all levels

·       Ability to communicate IT, networking, and security concepts to all staff levels

·       Ability to become familiar with basic project management approaches, tools and phases

• Technical writing and documentation skills.
• Hardware management experience working directly with/for a Government customer.

Desired Qualifications 

·       DoD TS/SCI clearance

·       ITIL®4 Specialist: IT Asset Management certification

·       Knowledge of and/or experience with software and hardware discovery tools

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.