Product Management Operations Lead

Job Description

Description

SAIC is a leading global technology integration company specializing in cutting-edge Artificial Intelligence (AI) solutions. We are committed to delivering innovative AI solutions that transform industries and empower businesses. SAIC is seeking a Product Management Operations Lead to join our energized team as we embark on a large AI initiative.

The Product Management Operations Lead will play a critical role in supporting and enhancing the data and analytics product portfolio, ensuring seamless operations, and driving continuous improvement. This position offers a unique opportunity to shape the future of DoD AI and data-driven initiatives and make a meaningful contribution to the broader industry transformation.

The Product Management Operations team serves as the primary support function between a large DoD Enterprise Data Analytics and AI Platform and the user communities it supports. Services include the people, processes, and tools to provide exceptional user interface and experience (UI/UX), stakeholder engagements, tier 2 thru 4 service desk operations, knowledge management, and user training. If you are a seasoned professional with a passion for optimizing product delivery and operations, we invite you to join us in this exciting journey.

***Candidate must be near or in the National Capital Region***

Key Responsibilities:

• Lead a team of product and operations specialists while overseeing the management of the data and analytics product portfolio.
• Define and execute the product strategy in alignment with the organization’s goals and objectives.
• Collaborate with cross-functional teams to prioritize, develop, and launch new products and features in accordance with stakeholder requirements.
• Establish and maintain operational processes to ensure product delivery and support of IT systems.
• Implement Scaled Agile Framework (SAFe) to manage a community of applications, systems, and services product teams that support the data analytics and AI platform.
• Monitor and report on key product performance metrics.
• Identify areas for operational improvement and implement solutions for IT systems.
• Act as a primary point of contact for internal and external stakeholders.
• Gather and prioritize product requirements and feedback from stakeholders.
• Foster a culture of innovation, collaboration, and continuous improvement within the team.

 

Qualifications

Required Qualifications:

• U.S. Citizenship is required
• Active TS security clearance with SCI eligibility
• Bachelor’s degree and fifteen (15) years of experience in Engineering or similar discipline, Master’s degree and twelve (12) years of experience or PhD and ten (10) years of experience. Will consider additional years of experience in lieu of education
• Proven experience in product management and operations, with a minimum of 10 years in a leadership role
• Proficiency in product management methodologies, including product planning, development, and lifecycle management
• Strong understanding of IT systems, infrastructure, and operations to effectively manage and optimize product-related processes
• Familiarity with User Interface/User Experience (UI/UX) principles to enhance product usability and customer satisfaction
• Proficiency in managing service desk functions, including issue resolution, user support, and escalation procedures
• Ability to analyze data and metrics related to product performance and operations to drive data-driven decisions 

Desired Qualifications:

• Proficiency in agile development methodologies 
• SAFe certification
• Other relevant certifications such as Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM)
• Certified Professional in Product Management (CPPM), or ITIL 4

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.