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Help Desk Technician

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Job ID: 2316758
Location: CHANTILLY, VA, United States
Date Posted: Feb 19, 2024
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is seeking a Help Desk Technician to join our team of diverse individuals in Chantilly, VA. This position requires an active Top Secret Clearance with CI Polygraph.

As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket. Additional responsibilities include:

  • Diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls and/or tickets to subject matter experts, when necessary
  • Maintain and update records and tracking databases
  • Alert management to recurring problems and patterns of problems
  • Maintain and improve training materials for the system and host live training sessions both in-person and virtual

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related field and 4 years related experience; Or, High School Diploma and 6 years of related experience.

  • Active TS/SCI with CI Poly

Required Skills:

  • 5+ years of experience working directly with Information Technology
  • Ability to collect actionable information from a non-technical community
  • Excellent communication skills, both written and verbal
  • Excellent customer services 
  • Security+ certification
  • Willingness to learn 

Desired Skills:

  • Bachelor's degree in related field 
  • Experience working with web technologies, such as HTML, CSS, JavaScript, PHP, JSP, etc.
  • Experience within the facility management or facility project management
  • Experience with the design, upgrade, and/or sustainment of networks or IT applications

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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