V-22 IT Sys Administrator

Job Description

Description

SAIC is seeking a Systems Administrator to support the US Navy in San Diego, CA.

Note: This position will located at our customer site on North Island (Coronado). The position will have 10% travel (approx. twice a year to Japan or Hawaii, duration will be one week trips). 

JOB DESCRIPTION: 

The System Administrator will be expected to gain a working knowledge of the CAMEO suite and associated processes to provide troubleshooting assistance, develop documentation, and assist in various upgrades to the software and new implementations, to include our WiFi initiative. Experience operating within a military aviation maintenance environment and having procedural knowledge is valued. The candidate is expected to possess strong customer service and communication skills, and the ability to grow with ever changing Fleet needs in support of the maintenance and future sustainment of CAMEO.

JOB DUTIES:

• Become aware of and proficient in the CAMEO Software Suite, stay current on the latest CAMEO environment changes, and attend CAMEO training and/or testing when new capabilities are released, or new processes are being utilized.
• Gain knowledge of the software installation, update, and account management processes to perform user acceptance testing on applicable software prior to dissemination and provide feedback to the Fleet Support Operations lead and Product Owner as required.
• Ability to assist in implementation of software and WiFi capabilities on-site, as required, with Fleet Users ensuring functionality and confirming all requirements are implemented and closed accordingly.
• Through learned knowledge of CAMEO, provide troubleshooting assistance and communication with CAMEO Support Representatives and satellite locations in the Fleet utilizing trouble ticket system (CRITTERS), telephone, and email.
• Facilitate elevation of bugs to the Development team through the utilization of JIRA.
• Assist in the distribution and tracking of builds throughout the fleet, provide direct feedback for any issues associated with upgrade, and be able to provide technical assistance regarding software navigation and use.
• Contribute to the development and distribution of End-User Description documents, detailed implementation checklists, rollout scheduling, and other artifacts as required.
• Review and provide feedback on documentation pertinent to Fleet use and reauthorization efforts as required.
• Respond to Requests for Information from the Program Office to facilitate timely support to the Fleet in meeting mission requirements.
• Navigate dashboards, webpages, and trouble tickets with the ability to create, update, and close tickets, develop dashboards for high-level overview, and track items to resolution (Confluence, JIRA, CRITTERS).
• Ability to assist with ticket backlog grooming as it pertains to current CAMEO software and future sustainment of the software package.

Qualifications

REQUIRED EXPERIENCE AND CLEARANCE:

• Bachelor’s degree in Information Technology or related field and/or 2+ years of experience administering software on a military network and help desk experience. Years of experience may be substituted in lieu of degree.
• Candidate must be a US Citizen.
• Active Secret Clearance.
• Security+/DOD IAT Level II Certification required. 
• Proficient in Microsoft Office Tools, including Excel, PowerPoint, and the ability to work on multiple web platforms.
• Recent experience working on government funded programs.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.