Job ID: 2314919
Location: WASHINGTON, DC, United States
Date Posted: Nov 4, 2023
Category: Program Management
Subcategory: Project Analyst
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No Remote
Benefits: Click here
If a Commuter Train derails, would you know who to call? If a plane crashes in a remote area of the United States, could you help get investigators and Government personnel to the crash site? Would you be able to handle calls from loved ones, wanting to know if their family member survived an accident? If so, we have a key position supporting the NTSB suited for your skills.
TYPICAL EDUCATION AND EXPERIENCE:
Multitasking—be able to review multiple TV, DVR and Internet feeds simultaneously looking for any potential NTSB categorized accident(s).
Multitasking under stressful situations—coordinate travel, coordinate conference calls, provide technical support for first responders all in a frequently changing environment.
Strong Organizational and Customer Service Skills (especially important when dealing with NTSB Management, NTSB Safety Board Members and potential accident victims/survivors and their families).
Demonstrated experience and prior exposure to Crisis Response Management and operational support to incidents and events. Experience in a call center, customer service environment, requiring judgment and ability to elevate responses to the appropriate severity level.
Knowledge and experience in working with computers, databases, e-mail systems, fax machines, DVDs, Internet, and telecommunications (answering calls, transferring calls, setting up conference calls, etc.) and responding to HEAT tickets.
Strong proficiency using the MS Office suite Ability to work off-hours/shift type work (THIS IS NOT AN 8-5 JOB).
Associates Degree or comparable experience
Experience using HEAT Ticketing System
VEOCI Incident Manager or Administrator
911 Operator experience
First responder experience
US Citizenship required with the ability to obtain and maintain a Public Trust clearance
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.