Desktop Support

Job Description

Description

SAIC is seeking a Desktop Support in Huntington, WV to support the US Army Corps of Engineers (USACE) Revolutionary Information Technology Services (RITS) program to provide technical support to the Army Corps of Engineers end-users for PC, server, mainframe applications and hardware and serves as an escalation point for all Tier 2 activities.  

NOTE: This position can support between $50k - $58k (depending upon experience and skill level)
JOB DESCRIPTION:

• Work on solutions that the first and second-tier support staff is unable to resolve.
• Interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.
• Technical, operational, and training support to users and technical teams, for PC desktop hardware, and software packages
• Configure operating system, load shrink-wrap programs and other application software programs
• Troubleshoot PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, and resolves operation system and software problems
• Coordinate between users and components of a local area network, and participates in the evaluation of system configuration and software.
• Ensure all resolutions follow DISA STIGs and other regulations, documented, and current. The candidate serves as a POC for Level 3 support and escalations

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Associates and six (6) years of relevant experience; two (2) additional years of experience accepted in lieu of degree
• Experience troubleshooting issues with MS Office 365 and Azure services
• Experience working with vendors to remedy root causes.
• Knowledge and/or experience working within USACE environment 
• Experience in implementing and evaluating DISA Security Technical Implementation Guidelines (STIG) within the Windows Operating System technology area (ie. Windows 10, Adobe Acrobat, Microsoft 365, etc)
• Experience using ServiceNow or a similar ticketing system.
• Demonstrated experience writing process documentation.

REQUIRED CERTIFICATIONS:

• Must have a Current DoD 8570 IAT Level I certification (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

REQUIRED CLEARNACE:

• Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain

• Must be a current US Citizen

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.