Field Services Analyst

Job Description

Description

SAIC is currently seeking a motivated, career and customer oriented Field Services Analyst to join our team to begin an exciting and challenging career with the Air Force EITaaS EUS Program. This position is located at Maxwell AFB, AL.

In this role you will:

• Respond to technical service hardware requests and break/fix incidents
• Support Dell, HP and other notebook, desktops, and monitors
• Resolve end user questions or problems in the areas of functionality and technical troubleshooting
• Take responsibility for additional follow-up as required to ensure service is fully restored
• Ensure a high level of customer satisfaction throughout the service delivery transaction

Qualifications

Position Requirements:

• AA Degree & one year of experience OR High school diploma and two years of experience
• Active IAT Level II certification required (candidates without active certification may still be considered)
• The selected candidate must be able to obtain an Interim Secret DOD level clearance prior to hire date.
• US Citizen
• Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication
• Familiarity with DoD Information Assurance (IA) requirements a plus
• Moderate level familiarity of Android and iOS devices
• Blackberry BES and MobileIron MDM experience a plus
• Outstanding organizational skills
• Understanding of desktop and notebook hardware
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
• Must have valid driver’s license and reliable vehicle with appropriate insurance
• Must be available for after-hours on-call rotation

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.