Field Services Technician

Job Description

Description

SAIC is currently seeking a motivated, career and customer oriented Field Services Technician to join our team to begin an exciting and challenging career with the Air Force EITaaS EUS Program. This position is located at Joint Base Elmendorf Richardson, AK.

In this role you will:

• Respond to technical service hardware requests and break/fix incidents
• Support Dell, HP and other notebook, desktops, and monitors
• Resolve end user questions or problems in the areas of functionality and technical troubleshooting
• Take responsibility for additional follow-up as required to ensure service is fully restored
• Ensure a high level of customer satisfaction throughout the service delivery transaction

Qualifications

Position Requirements:

• AA Degree in related discipline and two years related experience; Or, High School and four (4) years of related experience with relevant certification.
• Active IAT Level II certification
• Must be able to complete tasks without supervision and be a self-starter
• Must have experience in desktop support regardless of degree or certifications
• Must be able to troubleshoot and resolve customer technical issues without reach back support (the majority of the time)
• Will need the ability to be on-call for VIP work orders, respond, and resolve work orders according to the SLA
• Must be able to follow-up and create schedules/appointments
• Must be able to troubleshoot and resolve MS Outlook issues
• Must be able to communicate and coordinate with different teams CONUS and OCONUS in order to complete tasks and work orders
• Must to be able to perform inventorying and additional logistic functions
• Selected candidate must be able to obtain Interim-Secret DOD-level clearance prior to hire date; or have a US DoD Active Secret Clearance
• Must have valid driver’s license and reliable vehicle with appropriate insurance 

DESIRED CERTIFICATIONS AND SKILLS:

• Certification MS Office 365 or MS Server 16 and up or MS Windows 10

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.