Desk Side Engineer – Senior

Job Description

Description

Deskside support Engineer

• Candidates need a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. 
• Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. 
• Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.
• Perform repairs on Apple computer and iOS hardware and software.
• Understanding of the MAC OS Imaging process using JAMF preferred but not required. 
• Need to be able to work independently and as part of a team. 
• Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. 
• Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. 
• Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. 
• Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
• Escalation point for Junior and Mid-level desk side engineers. 
• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
• Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. 
• Updates status of queued service requests with the IT service management system

Qualifications

Required Experience and Qualifications:

• Bachelor's Degree preferred
• High School Diploma may be substituted with 6 additional years of related experience.
• HDI Technical Support Professional required within six (6) months of employment. .
• Certifications desirable but not required include A+, Net+, Secure+. 
• Must be reliable and have independent transportation. 

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

   the ability to obtain a public trust

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.