Desktop Support
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Job ID: 2312366
Location: LAFAYETTE, LA, United States
Date Posted: Dec 11, 2023
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No Remote
Benefits: Click here
Job Description
Description
SAIC is seeking a Desktop Support in Lafayette, LA to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from second-tier help desk support.
NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.
NOTE: This position can support between $60K - $73k (depending upon experience and skill level)
JOB DESCRIPTION:
- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
- Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
- Install and test personal computers, printers, and other peripherals
- Configure operating system, load shrink-wrap programs and other application software programs
- Troubleshoot printer, computer, and peripheral incidents
- Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
- Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- Associates and six (6) years or more of related experience; two (2) additional years of experience accepted in lieu of degree
- Experience in Tier II helpdesk environment
- Experience installing and configuring Windows 10 and MS Office 365 applications
- Experience using ServiceNow or a similar ticketing system
- Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required
- Must be willing to travel when necessary
- Must have a valid driver’s license and willing to travel to other locations within 2 hour radius during work hours
REQUIRED CERTIFICATIONS:
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
REQUIRED CLEARANCE:
- Interim Secret Clearance required prior to start; SAIC will help to obtain
- Must be a current US Citizen
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
