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ITSM Business Analyst

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Job ID: 2312356
Location: SPRINGFIELD, VA, United States
Date Posted: Sep 26, 2023
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: Temporarily Remote
Benefits: Click here

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Job Description


The Vanguard 2.2.1 program currently has an opening for an IT business analyst and data reconciler to support the Department of State (DoS) Bureau of Information Resource Management (IRM).  

Primarily remote with occasional on-site work in Springfield, VA.  Must be willing to travel within the Washington, DC Metro area to support various program initiatives. 

The project is to build a ServiceNow CMDB using automated discovery to support FISMA, FITARA and MEGABOX regulatory reporting for the Department of State Information Resource Management division. IRM is responsible for the network infrastructure that supports the entire enterprise. All members of the team will be involved in all the activities to facilitate cross-coverage and knowledge exchange. We are working across multiple DoS groups facilitating buy-in.

Primary Project Activities

  • Resolving discrepancies between ServiceNow Discovery and the other network administration tools.
  • Standardizing ServiceNow administration practices particularly for MID server management.
  • Assist IRM groups in establishing asset management capabilities in ServiceNow.

Description of Duties

  • Interpreting gathered data. 
  • Plan and implement data analysis projects.
  • Identify patterns and trends in analyzed data.
  • Root Cause Analysis.
  • Problem Statements.
  • Technical documentation and communications.


Required Education & Experience

  • BS and 7 years of experience; AA and 9 years of experience; OR HS and 11 years of experience.
  • 2 to 5 years experience in the following areas:
    • Knowledge of IT physical and virtual resources including the supported network functions.
    • Familiarity with network management tools.
    • Intermediate to expert skills on Excel.
    • Experience working in ServiceNow or another tool as an ITSM tool.
    • Familiarity with the Agile development process and structure.
    • Direct customer support experience.

Clearance Requirement

  • Must hold an active interim secret clearance or higher with the ability to be granted a Top Secret clearance.
  • US Citizenship.

Desired Experience, Skills, Attributes

  • An advanced degree and certifications such as ITIL, MCSE, etc. are desirable.
  • ServiceNow ADMIN certification.
  • Basic database administration.
  • Experience working with network engineers.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit For ongoing news, please visit our newsroom.

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