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IT Deployment Technician

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Job ID: 2312222
Location: REMOTE WORK, DC, United States
Date Posted: Oct 4, 2023
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits: Click here

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Job Description

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA.  Candidate will perform tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues.

NOTE: This job is Full Time and can be worked Remote anywhere in the U.S.

Responsibilities

  • Remotely handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of Windows based PCs, peripheral equipment, and COTS applications
  • Resolve incidents and task through the Remedy ITSM Tool
  • Documents, tracks, and monitors technical problems to ensure a timely resolution
  • Identifies and researches solutions to technical problems
  • Create knowledge base articles to document troubleshooting steps

Qualifications

Required Skills and Experience

  • EDUCATION AND EXPERIENCE: Bachelor's Degree in related discipline and three (3) years or more related experience; AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification
  • Must have the ability to obtain and hold a Public Trust clearance, citizenship required.
  • HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire 

Desired Skills and Experience

  • Bachelor’s Degree in related discipline and three (3) years related experience; or Associate's degree in related discipline and ten (10) years related experience; or 11 years of relevant experience in lieu of a degree
  • Experience with Remedy or other ITSM tools
  • Prior Help Desk Support / Desktop Support experience
  • Experience troubleshooting hardware and software issues both remote and hands-on
  • Excellent verbal and written communication skills

 


Target salary range: $55,001 - $65,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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