Email Messaging Engineer Lead

Job Description

Description

SAIC’s Department of Transportation team is seeking an Email Messaging Engineer Lead to join our team in Washington D.C. This individual will support email and Mobile Device Management for DOT, supporting customer relationships and workload/portfolio management with federal and contractor leadership and end users to deliver email and MDM Services. The role entails managing mission-critical aspects such as networking, operations, maintenance, security access, capacity, functionality, and performance. This includes overseeing Hybrid On-Prem Exchange with Microsoft Enterprise Office 365 (O365) cloud, ATP, EOP, Microsoft Security and Compliance, Azure Applications (for productivity, E-mail, and calendar services), and Microsoft in-Tune with Apple Business Management Integration.

Duties and Responsibilities:

• Manage and provide technical leadership to team providing email and MDM support to the Federal customer agency.
• Provide effective customer relationship and workload/portfolio management with Federal and contractor leadership and end users for delivery of email and MDM services.
• Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of email and MDM services.
• Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure.
• Ensure timely fulfillment of requested email and MDM services for role based access, permissions, specialized communications, distribution groups, availability, and functionality.
• Coordinate change and release of email and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations.
• Provide proactive customer service delivery for troubleshooting, issue diagnosis, usability, and utilization of email and MDM services through knowledge articles, training, and demonstration.
• Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects.
• Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors.
• Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks.
• Assess and report performance, access, licensing, capacity, and recommend solutions.
• Participate in 24/7 rotation of On-Call support.
• Manage, and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders.
• Work with server, network, database, and storage administrators for routine operations.
• Participate in Disaster Recovery, documentation, and testing.
• Create, update, and maintain email communications solution designs, architectures, data profiles, licenses, support agreements, standard operating procedures, work instructions, and knowledge articles.
• Routinely and effectively communicate through multiple channels and stakeholders.
• Be a highly cohesive team member and a change agent while serving as a consultant to the Government.

Qualifications

Required Qualifications:

• Bachelor’s degree in a relevant field and a minimum of 9 years of experience supporting Microsoft Outlook enterprise messaging services, with a minimum of 5 years managing and overseeing technical support teams; Additional experience accepted in lieu of a degree.
• Must be certified in Microsoft M365
• Candidate must be a U.S. Citizen or green card holder who has resided in the U.S. for at least 3 years
• Must be able to obtain DoT Public Trust

Desired Qualifications:

• Microsoft Intune Mobile Device Management (MDM)
• Management of daily IT applications operations including time/attendance, workload management, training, mentoring, reporting, communications, and performance
• Customer relationship and workload/portfolio management with clients and end users
• Coordinated engineering projects, tasks, and troubleshooting across multiple teams
• Proven design, configuration, integration, testing, release, maintenance, and support of Microsoft O365 cloud, Exchange 2013, Azure, Office suite, Outlook email applications, One Drive for Business, and Microsoft Security & Compliance
• Proven design, configuration, testing, release, maintenance, and support of Microsoft InTune, with Apple Business Manager integration
• Microsoft Powershell scripting
• ServiceNow ITSM platform

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.