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IT Subject Matter Specialist – Senior

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Job ID: 2312081
Location: O'FALLON, IL, United States
Date Posted: Oct 4, 2023
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description


SAIC is seeking IT Subject Matter Specialist for the Enterprise Continual Service Improvement (CSI) to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).


The successful candidate will be responsible for working at the direction of the Process Improvement/Innovation Manager and with the PM and Technical Leads to drive Task Order and enterprise-wide improvement to processes that will drive collaboration, integration and transparency to achieve operational efficiencies.   .




·         Provides transformation and strategic planning services in support of goals and objectives focused on improving USTC’s foundation, delivering secure, modernized solutions to end users and customers, and maturing IT service management

·         Analyzes business and enterprise information environment processes to identify and recommend solutions or innovations based on technology advancements and industry best practices for continuous service and business process improvement

·         Supports documenting and presenting proposed innovations to program Management and USTC for consideration including estimated costs and potential risks

·         Supports efforts to design and develop modern service offerings as well as to manage subsequently replaced infrastructure and/or applications

·         Supports the development and implementation of IT service management plans, policies, guidelines, and processes

·         Provides inputs to SOPs to reflect process modifications


This position is for Monday through Friday, normal business hours.  However, employee may be required to provide after-hours and weekend support during planned or emergency events. 



  • BA/BS degree
  • 10+ years of experience
  • DoD Secret clearance or higher 
  • Must be a US CItizen
  • Must have an ITIL Foundations (v3 or higher) certification 
  • Speaks and writes fluent, grammatically correct English 
  • Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment 
  • Strong oral and written communication skills across all levels 
  • Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility
  • Familiarity with network management, security, monitoring tools, and/or cloud technologies



Desired Qualifications

·         MA/MS degree

·         DoD TS/SCI clearance

·         DoD 8570 IAT Level II certification

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit For ongoing news, please visit our newsroom.

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