User Engagement Engineer

Job Description

Description

SAIC is seeking a User Engagement Engineer to support SAIC’s Prime Program, Landmark AOS in Chantilly, VA.  Landmark AOS is a large SETA program, supporting the NRO’s Ground Enterprise Directorate (GED), responsible for acquiring advanced mission control and processing systems to adapt the ground architecture to maximize the utility of the organizations systems, share data with Mission Partners, and continue to deliver innovative and agile capabilities for ground development.

The User Engagement Engineer  will provide SETA support to a program that delivers a secure and scalable DevSecOps capability enabling Low-side software development for High-side implementation. This is done cooperatively with government, FFRDC, and other SETA contractors. In this role you will actively support GED’s Enterprise Data, Applications, and Platform (EDAP) transformation.

As a User Engagement Engineer  your job duties are related to product marketing, customer service and relations, and prospecting.  Your primary responsibility it to encourage Mission Partners to use and/or expand their use of the existing program above. 

Responsibilities to Include:

• Managing the relationship with existing Mission customers and building the strategy for onboarding new customers
• Full understanding of the “low-to-high” pipeline to ensure accurate communication with customer.
• Ability to adjust program message in a rapidly changing environment.
• Interaction with customers to include wants, needs, requirements, and solution suggestions that suit their interests.
• Taking customer feedback regularly and build a working lessons learned.
• Collaborate with different teams and monitor all aspects of the project, including communication, technology, and development.
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• Exercising your working knowledge and thorough understanding of requirements management for NRO and NRO programs
• Provide support to the Program Office in the execution of mission critical systems.
• Represent the government at developer lead release and sprint planning events; ensuring that the government and stakeholder needs are prioritized.
• Proactively engage with Agile Development teams to assess implementation and execution.

Qualifications

Required Education and Experience:

• Bachelor’s and five (5) years or more experience; master’s and three (3) years or more experience; PhD and 0 years related experience
• Active Top Secret/SCI clearance with Polygraph
• Business Analysis Expertise
• Strong communications and coordination skills
• Robust problem-solving and Leaderships Experience
• Knowledge of Agile Project Management methodologies
• Demonstrated understanding of cloud computing technologies
• Knowledge of cloud software development
• Experience documenting requirements, user stories, and use cases.
• Experience with government program management, readiness, program control and budgeting
• Developing engaging business plans to approach new customers.
• Management and monitoring of marketing and engagement campaigns.  Continuous evaluation to ensure the effectiveness.
• Ability to work in a fast paced, dynamic, and team environment.
• Create engaging marketing plans for new products and services.
• Monitor the ongoing marketing campaigns and plan on making them more effective.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.