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ServiceNow Administrator

Job ID: 2312052
Location: REMOTE WORK, NC, United States
Date Posted: Sep 11, 2023
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits: Click here

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Job Description


SAIC is currently seeking a motivated, career and customer oriented ServiceNow Administrator to join our team to begin an exciting and challenging new chapter! 

Job Responsibilities:

  • Create and maintain an agile, streamlined, scalable, and optimized USMT – ServiceNow system components, and perform integration and support, and operational services with high availability and service delivery goals.  
  • Subject matter expertise in ServiceNow system applications and custom applications.
  • Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, and Active Directory Profile synchronization.
  • Create, maintain, and enhance team Dashboards and reporting, including scheduled reports. 
  • Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
  • Create, maintain, and enhance future connections between ServiceNow and other systems.
  • Maintain Forms, Reports, Views, Workflows, Groups, and Roles.
  • Monitor health, usage, and overall compliance of ServiceNow and its applications.
  • Coordinate application and platform upgrades.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
  • Expertise in JavaScript, HTML, CSS, AngularJS, JSON, and other scripting languages (preferred)
  • Configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
  • Configure User Accounts, Groups, and Roles. Create custom Roles where necessary.
  • Evaluate and configure systems for better performance.



  • BS and 2 years experience 
  • US Citizenship to be able to obtain and maintain a DOI public trust 
  • 1 year of ServiceNow development experience 


  • ServiceNow Admin Certification
  • Expertise in JavaScript, HTML, CSS, AngularJS, JSON, and other scripting languages 

Target salary range: $135,001 - $145,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit For ongoing news, please visit our newsroom.

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