Change Management Analyst

Job Description

Description

SAIC is seeking a Change Management Analyst.  The position will support the HQ USSOCOM SITEC initiatives at MacDill Air Force Base, Tampa, Florida.

This position is contingent based on contract award expected October 2023. 

• Manage, develop and communicate the Change Management (ChM) process and supporting procedures
• Raise the profile of ITIL best practice and promote the benefits of ChM
• Responsible for the creation, development and management of Change Management process and documentation
• Receive, record, categorize and distribute Requests For Change and arrange for authorization or rejection within agreed timescales and at appropriate levels of authority
• May arrange and facilitate regular and emergency Change Advisory Board meetings or Change Control Boards
• Manage and distribute the Forward Schedule of Change and ensure all parties receive the maximum period of notice of any downtime
• Keep all RFC records up to date in the Service Management Toolset and review status of all records on a regular basis
• Review all implemented RFCs to ensure that objectives have been met and instigate investigation into any failures or back-out implementations
• Build relationships with the technical team and Problem Manager that ensures full, relevant and accurate information is shared to the benefit of all stakeholders
• Provide regular and accurate management reports

Qualifications

EDUCATION AND EXPERIENCE:

• Bachelor's degree and 3+ years and or equivalent experience in a broad range of assignments in tasks directly related to the proposed area of responsibility
• Demonstrated experience supporting Change Management functions
• Experienced in documenting and revising processes and procedures
• Familiarity with IT and communication hardware, software, and network infrastructure
• Clear, authoritative and professional communication skills
• Ability to prioritize work and deliver to deadlines
• Experience preparing for and chairing meetings
• Relationship building and experience collaborating for business success
• Self motivation and drive for continuous improvement
• Report writing and analysis
• Natural team player with desire to encourage interaction and integration
• Confidence to contribute at meetings with attendees of varied business cultures
• Presentation skills
• Project co-ordination skills
• Knowledge of Remedy ITSM
• ITIL Change Manager Practitioner

CERTIFICATION REQUIREMENT:

• ITIL Foundation Certificate

CLEARANCE REQUIREMENT:

• Active DoD Top Secret / SCI is required in order to be considered for this opportunity

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.