PC Support Technician

Job Description

Description

SAIC is seeking a PC Support Technician.  The position will support the HQ USSOCOM SITEC initiatives at MacDill Air Force Base, Tampa, Florida.

This position is contingent based on contract award expected October 2023. 

The PC Support Technician shall provide support for day-to-day operations for SOCOM.  The ultimate goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between warfighters and Senior Defense Officials, Commander and U.S. Ambassadors.

The ideal candidate will provide 24 / 7 computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, and peripherals.

This is a deployable position, with travel both CONUS and OCONUS; as such, possession and maintenance of a current U.S. passport is required. 

• Under minimal supervision provide front line support to end users to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems
• Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware
• Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters
• Interacts daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner
• Responsible for removal and proper disposal of old equipment and data deemed Classified
• Operational requirements dictate 24/7 manning; shift work will cover nights and weekends
• Responsible for documenting, upgrading and replacing hardware and software systems
• Supports and maintains user account information including administration rights, security and system groups
• Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing
• Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task

Qualifications

EDUCATION AND EXPERIENCE:

• Bachelor's degree preferred or 3+ years of Help/Service Desk experience (preferably in a DoD environment).  Additional training, technical certification and/or experience may be substituted in lieu of a degree
• Extensive experience with troubleshooting Microsoft OS (Windows 7), Active Directory, Microsoft Office suite
• Ability to work in a dynamic environment and non-standard hours when needed; mission focused
• Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking
• Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items
• Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning)
• Passport; position will be required to travel throughout USCENTCOM AOR
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules
• Extensive networking/client-server applications experience
• Thorough knowledge of printers (hardware/software), specifically in an enterprise environment and in applying security measure to standard configurations

CERTIFICATION REQUIREMENT:

• DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ (SY0-301) certification

DESIRED CERTIFCATIONS:

• CompTIA A+, Network+, MCP Windows 7, ITILv3
  

CLEARANCE REQUIREMENT:

• Active DoD Top Secret / SCI is required in order to be considered for this opportunity

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.