Mobile Device Support Specialist

Job Description

Description

SAIC is seeking an Enterprise Mobile Device Management (MDM) Support Specialist.  The position will support the HQ USSOCOM SITEC initiatives at MacDill Air Force Base, Tampa, Florida.

This position is contingent based on contract award expected October 2023. 

The ideal candidate will provide 24 / 7 computer technical support to maintain, analyze, troubleshoot, and restore Personnel Electronic Devices (PEDs), cellular devices (iPhone, Android, Blackberry), tablets, DoD Mobility Unclassified Capability (DMUC), DoD Mobility Classified Capability (DMCC) and corresponding peripherals. 

The ultimate goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between warfighters and Senior Defense Officials, Commander USCENTCOM and USCENTCOM staff.

This is a deployable position (travel is very infrequent, less than 5%) and may require travel to both CONUS and OCONUS; as such, possession and maintenance of a current U.S. passport is required. 

The Enterprise Mobile Support Specialist shall provide support for day-to-day operations:

• Install, troubleshoot, repair, operate, and maintain PEDs, tablets, cellular devices and any other equipment within the scope of this task
• Under very minimal supervision provide front line support to end users to include interacting with network services, vendors, Defense Information Service Agency (DISA), software systems engineering and asset management to restore service and/or identify core problems
• Provides on-site technical support by performing provisioning, configuration, installation, repair, and preventative maintenance of devices
• Troubleshoots application, software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters
• Interacts daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner
• Responsible for removal and proper disposal or disposition of old equipment and data deemed Classified
• Operational requirements dictate 24/7 on-call support; this will cover nights and weekends
• Responsible for documenting, upgrading and replacing hardware and software systems
• Supports and maintains user account information including administration rights, security and system groups
• Responsible for implementing fixes and patches through various means such as updates, patch installation, iOS/OS patches and fixes and various application testing

Qualifications

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred or 3+ years of Help/Service Desk experience (preferably in a DoD environment and based on PED/MDM requirements).  Additional training, technical certification and/or experience may be substituted in lieu of a degree
  
• Experience with Mobile Device Management (MDM) to include implementation, sustainment and operation
• Ability to work in a dynamic environment and non-standard hours when needed; mission focused
• Passport; position may be required to travel throughout USSOCOM AOR

 CERTIFICATIONS

• DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ (SY0-301) certification

CLEARANCE LEVEL: 

• Active DoD Top Secret / SCI is required in order to be considered for this opportunity

 DESIRED SKILLS/TRAINING: 

• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules
• Extensive mobile and PED based networking/client-server applications experience
• Desired certifications: CompTIA Network+, CompTIA Mobility +, CompTIA A+
• Remedy Help Desk and thorough understanding of cellular and TCP/IP based networking
• Experience with image provisioning and deployment in an enterprise environment

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.