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ServiceNow Developer

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Job ID: 2311512
Location: WASHINGTON, DC, United States
Date Posted: Nov 20, 2023
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits: Click here

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Job Description



SAIC is looking for an experienced ServiceNow Developer with specialized focus on Performance Analytics and reporting, to join our team supporting the Department of Transportation (DOT)

Job Role Specific Requirements:

Core responsibilities and duties; highlight day-to-day activities:

  • Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application     
        suite, and in identified speciality(ies)
  • Contribute to the design of the DOT Service Management System (SMS) and support SMS operations, to include engineers and the SMS development life cycle.
  • Evaluate evolving ServiceNow reporting functionality, remaining cognizant of complex system inter-dependencies and associated business process implications
  • Lead efforts to analyze and optimize report and dashboard performance
  • Maintain awareness and drive implementation of industry trends, upgrades/releases and best practices in ServiceNow reporting
  • Partner with stakeholders (internal/external) to understand report/data requirements and ensure results meet the business needs
  • Design, develop, configure, and customize ServiceNow applications and services
  • Deliver new functionality across applications
  • Manage and perform SMS development activities, supporting the entire development lifecycle
  • Apply SDLC and DevOps principles
  • Perform response and resolution for escalated SMS service requests and incidents.
  • Assist the platform administrator with incident resolution.
  • Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).   


Qualifications and Experience:

  • 9+ total years of relevant IT experience in a technical field of which a minimum of 5 years are experience providing administration services for a major Service Management System (preferably ServiceNow).
  • Bachelor's degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years experience in lieu of degree).
  • Current ServiceNow Certification applicable if speciality(ies) designated for the position.
  • Current Certified System Administrator (CSA) Certification

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

    the ability to obtain a public trust

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit For ongoing news, please visit our newsroom.

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