VOIP Engineer ‐ Senior

Job Description

Description

VOIP Engineer ‐ Senior

Duties:  Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion.  Manages Jabber and WebEx, and ensures proper integration and communication of those systems with the VOIP network. Knowledge of Cisco call manager and Cisco Unity VM.

• Program and trouble shoot VOIP phone issues
• Administer licensing and users on call Manager
• Help manage physical connections coming in from ISP for demarc/fiber/POTS/Fax lines
• Perform network cable pulls and install network drops
• Work with the network team in resolving network, wireless and VoIP issues
• Resolve trouble tickets with Help-Desk team with end to end resolution
• Maintain and support tributary equipment belonging to USMMA
• Basic physical layer troubleshooting for Network Switches and fiber connections
• Support Wireless access points and WAP installations
• Perform other duties that can arise in support of USMMA

Qualifications

Job Summary/Description

• Knowledge of Cisco call manager and Cisco Unity VM
• Program and trouble shoot VOIP phone and telecom issues
• Administer licensing and users on call Manager
• Help manage physical connections coming in from ISP for demarc/fiber/POTS/Fax lines
• Perform network cable pulls and install network drops
• Work with the network team in resolving network, wireless and VoIP issues
• Resolve trouble tickets with Help-Desk team with end to end resolution
• Maintain and support tributary equipment belonging to USMMA
• Basic physical layer troubleshooting for Network Switches and fiber connections
• Support Wireless access points and WAP installations
• Perform other duties that can arise in support of USMMA
• This position is On-Site at Kings Point, NY

 Top Qualifications, Skills, Experience or Certifications

• 3 years experience working with VOIP Call manager
• 1-3 years experience with Network and wireless equipment
• 1-3 years experience performing network cable pulls, network drops and fiber connectivity troubleshooting
• 1-3 years experience working with ISP, demarc, fiber, POTS and Fax line connections
• CCNA or VOIP certification preferred
• Attention to Detail – able to efficiently process individual tasks quickly and accurately
• Integrity – ability to be honest and maintain strong moral principles
• Procedure Development – ability to develop, maintain and drive standardized processes, procedures and work flows through the organization
• Attitude - driven to constantly learn and adapt to new technologies and solutions
• Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students

TYPICAL EDUCATION and EXPERIENCE : Bachelors and 2 years or more experience; Masters and Zero years related experience.  

   Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

   the ability to obtain a public trust

 

Target salary range: $100,001 - $125,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.