Job ID: 2311082
Location: REMOTE WORK, MO, United States
Date Posted: Sep 12, 2023
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits: Click here
Description
SAIC is seeking a VoIP Support Agent to assist the USDA in a fully remote capacity. This person will perform day to day operational IT functions in support of a 24x7 operations group responsible for the customer-facing aspects of Network, with emphasis on VOIP and Application/Server Infrastructure support to process Incidents, Change Requests, proactive monitoring, and customer communications.
Duties/Tasks and Responsibilities:
Qualifications
Requirements:
· Previous experience in an enterprise, IT or service provider environment supporting Network and Hosting technologies.
· Previous experience in either Incident Management, Service Management, Service Delivery, or had a role with either direct customer account management or implementing ITIL based methodologies
· Ability to multi task and delegate as needed.
· Attention to detail is a MUST.
· Ability to lead teams with confidence and accuracy.
· Coordination and communication skills in order to work with other technology and business partners during high stress situations
· Educated decision making skills desired.
· Minimum of ITIL v3/v2011 Foundation certification required.
· Excellent verbal, written and analytical skills.
· Previous experience within project management, crisis management, and major incident management.
· Ability to exude confidence when escalating and speaking to Senior and Executive Leadership.
· Bachelor's Degree or equivalent and two (2) years' work experience in a related field, three (3) years' preferred
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.