Configuration Management Specialist - Service Transition

Job Description

Description

The National Security Customer Group of SAIC is seeking a Configuration Management Specialist to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will be responsible for the IT Service Management (ITSM) Configuration Management process to identify, track, and manage the baseline Configuration Items (CIs) in an enterprise environment through their lifecycle.

Responsibilities

·       Responsible for planning, identification, control, monitoring and verification activities to achieve control of the IT system functional and physical asset CIs.   

·       Responsible for quality data management of the Configuration Management Database (CMDB) by ensuring that CIs are recorded from receipt to disposal, attributes and relationships are properly maintained.

·       Work Service Request tickets daily. Complete actions in support of change requests to create or update CIs, and ensure attribute data and relationships to other CIs are accurate. Review incident records requesting CMDB update, prepare respective change records to coordinate and implement the update activity.

·       Identify and implement continual service improvement of the asset and configuration management processes and procedures based on ITIL V4 framework.

·       Work closely with organizational stakeholders to ensure the proper configuration standards for hardware, software, and documentation assets.

·       Implement the configuration management processes and procedures according to the Enterprise Configuration Management SOP.

·       Manage and facilitate Enterprise Configuration Control Board (E-CCB).

·       Review released engineering change requests and data to ensure adherence to configuration management procedures and policies. 

·       Plan and conduct physical and functional audits utilizing various methods of inspection.

·       Document audit results and ensure corrective actions to resolve discrepancies are completed.

·       Identify, develop and maintain reports to support Configuration Status Accounting Reporting.

·       Produce Weekly Activity Report

This position is for Monday through Friday, normal business hours.  

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience or 9 years of experience in lieu of degree

·       DoD Secret clearance

·       ITIL Foundations (v3 or higher) certification

·       Experience with query based reporting tool

·       Speaks and writes fluent, grammatically correct English

·       Must be organized and detailed oriented

·       Strong analytical and problem solving skills

·       Experience with MS Office to include Word, PowerPoint, Visio, Project and Excel

·       Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment

·       Strong oral and written communication skills across all levels

·       Self- starter and problem solver

·       Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility

• Ability to become familiar with basic project management approaches, tools and phases of the project lifecycle.
• Technical writing and documentation skills.
• Configuration and change management experience working directly with/for a Government customer.

 Must be US Citizen

Desired Qualifications

·       MA/MS

·       10+ years of experience

·       DoD TS/SCI clearance

·       Knowledge of and/or experience with software and hardware discovery tools

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.