Junior Field Technician

Job Description

Description

SAIC is seeking a Field Technician to support our Department of Energy client. Primary duties will include:

• Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls.
• Disconnecting/moving/reconnecting IT equipment (laptops, desktops, docking stations, monitors, printers, scanners, etc.)
• Removal and wiping of HDDs and SSDs
• Updating asset assignment and/or location in DOE's personalized Service Now instance (aka DAYS)
• Installing hardware and related drivers (printers, scanners, dual-monitor stands) Troubleshooting hardware, including but not limited to laptops, desktops, printers, scanners, other peripherals

Qualifications

Education and Experience Requirements:

• High School and two (2) years or more related experience.
• Must be  a US Citizen
• Experience installing, replacing, troubleshooting hardware preferred Experience with MS Windows preferred Experience with ServiceNow
• Must be able to meet physical requirements of the position which involves a significant amount of standing, walking, bending, disconnecting and reconnecting cables and peripherals, physically picking up hardware.  May involve reaching under desks, behind desks in potentially dirty/dusty locations.
• Ability to obtain and maintain a DOE BAO clearance (public trust equivalent)

Desired qualifications: 

• A+ Preferred
• Familiarity with Active Directory

Job location: Primarily the Department of Energy's Forrestal building, but some travel may be required between DC locations and the Germantown, MD location.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.